SEED SUPPORT

Getting Started: Seed Setup Guide

Congratulations and welcome to Seed! We’re so excited to welcome you to our team and to support your business in serving and educating your customers. This guide gives information about getting first setup with Seed and moves into how to start getting the most out of your Seed experience. Our team is eager to support you in this process so please never hesitate to reach out to a member of our team directly or emailing support@getseed.io with any questions, thoughts, or concerns. Your feedback is valuable as it helps us determine our future features, practices, and roadmap. As a company offering a SaaS solution, we strive to grow and evolve our product to meet your business’s needs.

Shipping & Receipt

After we receive payment, our fulfillment and product teams immediately get to work on preparing your hardware and application.

 

A member of our team will reach out to coordinate shipping dates and details for your order. It will typically take 2 or 3 weeks to receive your hardware.

 

When your hardware arrives the units need to be powered on then plugged into an ethernet port or connected to a wifi network in order to apply a manufacturer’s update. This one time update takes between 10 minutes and 40 minutes depending on internet speed. When the update completes the units will reboot and your Seed experience will be live!

Required API Connection

The Seed application uses APIs provided by your Point of Sale (POS) provider to connect to your inventory. We use this connection as the data source for the interactive product menu, consultation, and several other places throughout the application where information about products is needed.

 

The process of setting up this connection to pull and display the correct products requires us gaining API access & some intimacy to how products are entered, managed, and displayed at your locations. Therefore it is crucial we get credentials, API keys, and/or any other relevant access materials ASAP!

 

As soon as we are granted access our product team will begin working on this connection in hopes to have it ready to use by the time your hardware arrives. During this period your participation is vital in helping us ensure the information we’re displaying in your store is accurate, up-to-date, and complete.

 

Your units will show the default Seed experience until there’s a successful, accurate connection and we have your approval to go live.

CONFIGURATION:

Brand Settings

LOGOS:

Please send us a logo file to use in the application header. It will be scaled to fit a max width of 470px and a max height of 260px.

COLORS:

If you know them, send us the hex code(s) of a primary and secondary color for us to use in your application. If you don’t, our team will make our best guess!

EXAMPLES:
CONFIGURATION:

Attract Screens

When the Seed display is not in use, it will cycle through several “Attract” screens. You can customize the messages and images for your display or simply use the default settings.

 
MESSAGING:

Contact our team with your custom messaging and images to have them added.

IMAGES:

Images need to be 1080 x 1920 px or larger in order for us to use them successfully.

CONFIGURATION:

Generic Product Image

By default, Seed uses the images stored in your Point of Sale system throughout the application. A default set of brand logo or generic photos are used for products without images. Contact our team to explore additional options. 

We're here to help.

If you have any questions, concerns, or comments please email us at support@getseed.io and someone will get back to you as soon as possible.